Each and every employee at TtEC is dedicated to anticipating and serving the needs of our clients. At the heart of our corporate culture are four important principles:

Our business is providing quality services to our clients. TtEC is driven by our commitment of Client Service Quality to each of our customers. Our success in meeting our client's needs depends upon: a common agreement (Shared Vision) on scope of work; innovative problem solving; knowledge and capacity of our resources; cost-effective and schedule responsive approaches; and constant communication. Each client defines the desired level of quality for their project. Our dedicated employees make it their business to ensure client satisfaction.

The three components of Client Service Quality are incorporated into our daily activities:

1. Know and listen to your client
2. Involve your client in your decision-making and planning
3. Accept your client’s decisions

Do It Right is a defined set of operating parameters that provide the context in which technical excellence and innovation can flourish. Our Do It Right execution philosophy distinguishes us from other companies and promises our customers services that are second to none. Our business is focused on doing it right the first time and every time. The eight Do It Right principles describe how we approach our work.

1. We will do our work paying particular attention to health and safety
   
2. We will comply with all laws and regulations
   
3. Follow the intent, not just the letter of your contract
   
4. Provide the Level of Quality our Clients expect and pay for
   
5. Plan the work and work the plan
   
6. Document and Distribute
   
7. The Inclusion Rule
   
8. Commit yourself to Continuous Improvement

When it comes to service, our clients define the level of quality they expect. Shared Vision ensures optimal communication with our client and among our project team members. Through Shared Vision, we ensure:

1. Client buy-in of key project personnel
2. Internal consensus on the plan to achieve success The client and project execution team reach detailed agreement on the four project objectives:
3. Scope
4. Budget
5. Schedule
6. Level of Quality

Safety is not just another program at TtEC — it’s part of our culture and incorporated into all that we do. Our Environmental Safety and Quality (ESQ) culture is founded on ZIP as a goal. ZIP means error-free execution of work: no injuries, illnesses, damage to property or equipment, adverse impacts to the community or the environment, or deviations from plans or procedures.

 

ZIP means that we believe all accidents are preventable, and therefore dedicate ourselves to preventing them through maintaining safety awareness, by reporting “near misses” as incidents, and using the corrective actions from those reported incidents to drive our continuous improvement process.

What do these principles mean to our clients? All of our work processes, operating procedures and execution methods are designed to ensure that our clients consistently get the most professional and the highest quality service. We promise to work with you to develop a shared vision of the project objectives — scope, budget, schedule and level of quality. Our services are delivered cost-effectively, on-time, safely and in compliance with all applicable regulations and requirements. Adhering to these principles ensures that we consistently exceed client expectations — our reputation depends on it!